Speaking Body Language
You can improve your communication skills, including those for speaking and negotiating, by studying body language.
I observed an almost surreal event when I was a business student.
At the front of the classroom, an entrepreneur was practicing a pitch
he would make later to venture capital firms. Specifically, he was
talking about a technology his firm had developed, a respirator which
had the potential to save the lives of many infants.
When he talked about the potentially great financial returns, the
audience, made up of business students, sat back passively. But when he
talked about getting babies through critical moments with his
respirators, every single person in the classroom sat up, alert and
As he went back and forth between stories of saving babies and talking
about financial results, almost every student in the classroom moved
with him. And what’s more, it seemed the students’ unconscious body
movements had been carefully choreographed.
We sat up together when the entrepreneur talked about saving babies,
and we sat back in unison when he discussed the numbers. And, by the
way, I did it too until I become aware of how we were responding as a
Since that event I’ve been a firm believer in body language, which is
the idea that people unconsciously show what they’re feeling or
thinking through gestures or body movements.
As you know, the art of interpreting body language is hardly a science.
But, we do know a few basics that can help us read the emotions of
others. A few examples follow.
Crossed arms, as almost every salesperson knows, means the person on
the other side of the table is defensive or not receptive. On the other
hand, if that person leans forward and keeps his or her eyes on you,
then you do have a receptive listener.
If you watch novice speakers, you’ll probably notice how they keep
their arms close to their bodies, indicating a lack of confidence. As
they get more practice speaking in public, you’ll see their arms move
away from their sides and become active tools for conveying messages.
Arms wide open indicate trust and openness, as do open hands, while
arms held high above the head show a sense of victory, and clenched
hands indicate anger.
Curiously, one of the most difficult interpretations of body language
involves lying. Researchers have probably spent more time on this
aspect of body language than any other. And their conclusions? The only
surefire way to know if another person is lying is to observe very
small and fast wrinklings of the brow.
If you haven’t yet spent much time studying body language, I recommend
that you add it to your to-do list for communication development. It’s
invaluable not only for speaking and listening, but also for
negotiating and leading.
Robert F. Abbott writes and publishes Abbott’s Communication Letter. If you subscribe to this free ezine, you will receive communication tips that help you lead or manage more effectively. Get more information at this web site: